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Yes. Every Jellycat plush we sell is genuine and sourced from trusted distributors. The outfits in our shop are our own: we design and make them to fit Jellycat and many other plush companions.

Absolutely. If a Jellycat product you’re searching for isn’t listed on our site, just reach out. We’ll do our best to source it for you or let you know if or when it becomes available.

Our typical handling time is 3 to 5 business days after you place your order. For large orders of 10 items or more, preparation may take slightly longer, as we may consolidate items from multiple warehouses to ensure everything arrives together.

We use a reliable tracked economy shipping service. Delivery usually takes between 7 and 14 business days, depending on your location.

We ship from our warehouses in the United States. Our business, AFLYINGWISH LLC, is registered in Wyoming, United States, and we serve customers worldwide.

Yes, we ship internationally. Please note that international customers are responsible for any customs fees or import duties, if applicable.

Yes. We accept returns within 14 days of delivery.

• If the return is due to our error (e.g., wrong or defective item), we’ll provide a free return label.
• If you changed your mind, you can return the item at your own cost. A full refund will be issued once we receive and inspect the item in its original condition.

All returns should be sent to our U.S. warehouse. Please contact us first at hello@aflyingwish.com so we can guide you through the return process.

Yes, we do. If you’d like to exchange an item, contact us and we’ll be happy to help. Please note that additional shipping fees may apply.

• We monitor every shipment closely. While the shipping carrier is responsible after we hand over the package, we stay involved and offer full order protection. If your order is lost, we’ll ensure you’re taken care of, either through a replacement or a refund.

Yes. We provide friendly, fast customer support 7 days a week. You can reach us by email at hello@aflyingwish.com, by phone on +1 (406) 964-3173, or through live chat on our website. Our Contact Us page lists every option.

We accept major credit and debit cards, PayPal, and other secure payment methods depending on your location. All transactions are encrypted and secure.

If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at hello@aflyingwish.com.

We are AFLYINGWISH LLC, registered in Wyoming, United States, at 30 N Gould St Ste R, Sheridan, WY 82801, and we serve customers worldwide. Our warehouses are in the United States to ensure faster delivery times.

A Flying Wish was founded in 2019 with a passion for bringing joy and comfort through thoughtful, high-quality gifts and plush toys.

We know how special gifting can be. While we don’t offer full gift-wrapping services at this time, many of our items are beautifully packaged and ready to give. If you’d like to include a personal note, just email us after placing your order. We’ll do our best to include it for you.

No, our packages do not include any pricing information, making them perfect for sending as gifts directly to someone special.

We’re taking steps toward more eco-conscious packaging. Wherever possible, we use recyclable or minimal packaging materials to reduce waste, without compromising the protection of your plushies or gifts.

Yes. We don’t include prices on the packing slip by default, so you’re safe to ship directly to the recipient. You can also leave a sweet message during checkout, and we’ll print it on a card for that personal touch.

Absolutely. If you have a special request, like adding a first name on a card or preparing your item in occasion-specific wrapping, just email us or leave a note at checkout. While we don’t offer engraving or embroidery, we’re always happy to personalize the experience.

Once your order ships, you’ll receive an email with a tracking link so you can monitor the journey of your package in real time. If you haven’t received your tracking email within a few days, please check your spam folder or contact us.

Sometimes carriers take 1 to 2 days to update tracking. If there’s no movement for several days or the status seems unusual, please let us know. We’ll immediately contact the shipping carrier on your behalf and follow up with a solution.