QUESTIONS & ANSWERS
Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at [email protected]
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in the US, Europe & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
It depends on the item’s location, which can be found in the Shipping & payments section of the listing. If you add the item to your cart or checkout, you can also see an estimated delivery date.
If your item doesn’t arrive by the estimated delivery date, you’re protected by aFlyingWish Money Back guarantee.
Is aFlyingWish a safe/legit place to buy?
Yes – Most purchases are covered by AflyingWish Money Back Guarantee We also only allow secure payment methods that offer strong protection against fraud. See our Rules and Policies page for more information.
Q. How long will it take to receive a tracking number?
A. We provide you with the tracking number as soon as the product got shipped out.
Q. Where can I place an order from?
A. You can place an order from any country, we ship Worldwide.
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items. On some items, we have Free Shipping over $75. All information about shipping fees will be included on checkout page.
Q. Where is your company located?
A. We are an international online store that has a number of warehouses in the following countries: USA, UK, Europe, and China.
Q. Which currency will I be charged in?
A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.
Since you can use Paypal for placing an order, all currencies are supported through the usage of Paypal payment.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don’t receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to [email protected]
Unless we are not available in the Online Chat.
(Just leave us an email including the problem you faced and will solve it out as fast as we can)
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers’ information. Emails are strictly for follow-up and to send you newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.