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You may check out all the available products and buy some in the shop
Return to shopAbout Our Products
A Flying Wish is an independent shop. We buy our stock outright, in limited numbers, and sell it new with its original tags. We are not affiliated with or authorised by Jellycat or any other brand we carry.
Absolutely! If a Jellycat product you’re searching for isn’t listed on our site, just reach out. We’ll do our best to source it for you or let you know if/when it becomes available.
Shipping & Delivery
Our typical handling time is 3 to 5 business days after you place your order. For large orders of 10 items or more, preparation may take slightly longer, as we may consolidate items from multiple warehouses to ensure everything arrives together.
We use a reliable economy fast shipping service. Delivery usually takes between 7 to 14 business days, depending on your location.
We ship from our USA warehouses. Our business is officially registered in the UK, and we proudly serve customers worldwide.
Yes, we ship internationally! Please note that international customers are responsible for any customs fees or import duties, if applicable.
Returns & Exchanges
Yes. We accept returns within 14 days of delivery.
- If the return is due to our error (e.g., wrong or defective item), we’ll provide a free return label.
- If you changed your mind, you can return the item at your own cost. A full refund will be issued once we receive and inspect the item in its original condition.
All returns should be sent to our U.S. warehouse. Please contact us first at hello@aflyingwish.com so we can guide you through the return process.
Yes, we do! If you’d like to exchange an item, contact us and we’ll be happy to help. Please note that additional shipping fees may apply.
Order Protection & Support
We monitor every shipment closely. While the shipping carrier is responsible after we hand over the package, we stay involved and offer full order protection. If your order is lost, we’ll ensure you’re taken care of—either through a replacement or a refund.
Yes! We provide friendly, fast 7/7 customer support.
You can contact us through:
📧 Email: hello@aflyingwish.com
📞 Phone: +44 7418 348803
💬 Live Chat: Available on our website
🌐 Or visit our Contact Us page for more options.
Ordering & Payment
We accept major credit and debit cards, PayPal, and other secure payment methods depending on your location. All transactions are encrypted and secure.
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at hello@aflyingwish.com.
About A Flying Wish
We are proudly registered in the United Kingdom and operate internationally. Our fulfillment centers are located in the United States to ensure faster delivery times.
A Flying Wish was founded in 2019 with a passion for bringing joy and comfort through thoughtful, high-quality gifts and plush toys.
Packaging & Gifting
We know how special gifting can be! While we don’t offer full gift-wrapping services at this time, many of our items are beautifully packaged and ready to give. If you’d like to include a personal note, just email us after placing your order—we’ll do our best to include it for you.
No—our packages do not include any pricing information, making them perfect for sending as gifts directly to someone special.
We’re taking steps toward more eco-conscious packaging. Wherever possible, we use recyclable or minimal packaging materials to reduce waste—without compromising the protection of your plushies or gifts.
Yes! We don’t include prices on the packing slip by default, so you’re safe to ship directly to the recipient. You can also leave a sweet message during checkout, and we’ll print it on a card for that personal touch.
Absolutely! If you have a special request—like adding a first name on a card or preparing your item in occasion-specific wrapping—just email us or leave a note at checkout. While we don’t offer engraving or embroidery, we’re always happy to personalize the experience.
Order Tracking & Notifications
Once your order ships, you’ll receive an email with a tracking link so you can monitor the journey of your package in real-time. If you haven’t received your tracking email within a few days, please check your spam folder or contact us.
Sometimes carriers take 1–2 days to update tracking. If there’s no movement for several days or the status seems unusual, please let us know. We’ll immediately contact the shipping carrier on your behalf and follow up with a solution.
International Orders & Customs
We don’t charge any customs fees ourselves. However, your local customs authority may apply taxes or import duties depending on your country’s rules. These fees are the responsibility of the buyer and are not included in our product prices.
We currently ship to most major countries worldwide. If you’re unsure whether we ship to your location, feel free to reach out—we’ll confirm and guide you through alternative options if needed.
Bulk Orders & Wholesale
Yes! If you’re buying in larger quantities (for events, holidays, or corporate gifting), please get in touch. We’re happy to offer guidance and may be able to arrange bulk pricing depending on product availability.
While we are primarily a retail brand, we’re open to select wholesale inquiries for boutiques or gift shops. Please email us with your business details and interest.
Website & Orders
No, you can check out as a guest. However, creating an account makes it easier to track orders, save shipping info, and receive updates on new arrivals and exclusive offers.
If your order hasn’t shipped yet, please contact us immediately. Once the package has been handed over to the carrier, we may not be able to change the address, but we’ll do our best to help.
Preorders & Restocks
If an item is temporarily sold out, we sometimes offer preorders or waitlists depending on supply. You can email us at hello@aflyingwish.com to ask about reserving upcoming stock.
You can click “Notify Me” on the product page (if available), sign up for our newsletter, or simply follow us on social media for restock alerts and new arrival announcements.
Security & Privacy
Yes. Our website uses SSL encryption and complies with strict privacy and data protection standards. Your information is kept secure and never shared with third parties without your consent.
Only if you opt in to receive updates. We respect your inbox—no spam, just occasional emails with offers, new arrivals, or important updates.
Product Care & Safety
Always check the individual product label. Age suitability is set by the manufacturer and printed on the item itself. We do not test or certify products, and we cannot advise beyond what the label states.
Most Jellycats are surface-wash only. Use a mild soap and a damp cloth, then let air dry. Machine washing is not recommended, as it may affect the plush texture and stuffing.
Delivery Areas & Restrictions
Some of our shipping carriers do not support P.O. Boxes or military addresses. If you need delivery to one of these, please contact us before placing an order to confirm availability.
We currently specialize in economy fast shipping to keep prices fair for all customers. For time-sensitive orders, contact us—we may be able to offer a custom express option depending on the destination.
Choosing the Right Gift
Of course! Whether it’s for a newborn, a toddler, a collector, or even an adult, we can suggest the perfect plush based on the occasion, personality, and age group. Just send us an email or message through our live chat—we love helping people pick the perfect plush companion.
Yes, many Jellycat plushies are designed to be safe from birth, but it’s always best to check the individual product tag. Some items (like those with long fur or small parts) are labeled for ages 12+ for safety. We always display this clearly in the product description.
Checkout & Payment Security
Yes. Our website uses SSL encryption technology to protect your personal and payment information. We never store your full card details, and all payments are processed securely through trusted gateways like Stripe and PayPal.
We’re currently working on offering installment options through select payment partners. Stay tuned! If you’re looking to split your payment, feel free to contact us and we’ll try to accommodate you.
Brand Confidence & Community
We’d love that! After your order is delivered, you’ll receive an email invitation to review your purchase. You can also tag us on Instagram or TikTok—we often feature real customer photos and unboxings!
Yes, with permission! We’re proud of our community and love sharing your adorable Jellycat moments. Tag us with @aflyingwish or use the hashtag #aflyingwish for a chance to be featured.
Absolutely—and we’d love to see it! Tag us using @aflyingwish on Instagram or TikTok and use the hashtag #aflyingwish. We often reshare customer photos and videos, and you might even be featured on our homepage!
That’s a great question. Here’s why customers trust us:
- We’ve been in business since 2019
- We’re UK-registered, with active shipping operations from USA-based warehouses
- We buy our stock outright and sell it new with tags
- We offer buyer protection, fast customer service, and a transparent refund policy
Still unsure? Just reach out and speak with our team—we’re real people who truly care.
Issues & Special Requests
If your order hasn’t shipped yet, contact us as quickly as possible. We’ll do our best to make any updates before it’s processed. This includes correcting names, addresses, or switching out items if still in stock.
Yes, especially for gifts! If you’re building a care package or want a specific mix of Jellycats or gift items, we can customize a bundle for you. Just contact us with the theme, occasion, or age group, and we’ll help you put together something memorable.
Order Issues & Resolutions
We’re so sorry! If you received an incorrect product, contact us immediately at hello@aflyingwish.com with your order number and photos of what you received. We’ll fix the issue as fast as possible, and of course, we’ll cover the cost of the return and send the correct item at no extra charge.
While we carefully inspect and pack every order, accidents can happen. Please contact us within 48 hours of delivery with clear photos of the damage and the packaging. We’ll resolve the issue quickly—either with a replacement or a refund.
Communication & Support
Our dedicated team usually replies within a few hours, and always within 24 hours—even on weekends. We offer 7-day-a-week customer support, so you’re never left waiting for help.
Yes, you can! You can email us, use live chat, or request a call-back. For urgent matters, our phone support team is available during business hours. Details are available on our Contact Us page.
Shipping Transparency
We do our best to ship all your items together in one secure package. If your order includes items stored in different U.S. warehouses, we may slightly delay handling (up to a day or two) to consolidate them—this helps avoid confusion or split tracking numbers.
You’ll receive the tracking link via email once the item ships, and you can follow it in real time—even if the gift is sent directly to someone else. You can also reach out to us if you’d like us to follow up with the carrier on your behalf.
Product Curiosity
Yes! We occasionally stock hard-to-find or limited-edition Jellycat plushies, which are often in high demand. These may include seasonal releases or collector’s items. Check our “Just In” section or follow us on social media for early alerts.
Definitely. Many of our customers are adult collectors, and we take special care in packaging items to preserve their shape and value—especially for discontinued or rare models.
Behind the Scenes: Our Process
To ensure your order is accurate, complete, and perfectly packed, we dedicate up to 3 to 5 business days for handling. For orders with 10+ items, we may gather them from multiple locations so they can arrive together in one package—this takes a bit more time but avoids split shipments or misplaced items.
Yes—we personally inspect every item before shipping. We check tags, stitching, and packaging to ensure it meets our quality standards. You’re not just getting an item—you’re receiving a gift packed with care.
Loyalty & Returning Customers
Yes! We love rewarding loyal shoppers. Join our newsletter or follow us on social media to access exclusive discounts, early product launches, and seasonal promo codes just for our returning customers.
We’re working on launching a referral program that rewards you when your friends shop with us. Stay tuned—loyalty rewards are coming soon!
For International Shoppers
Yes. Our system automatically detects your region and allows you to view prices and check out in your local currency (including EUR, GBP, CAD, AUD, etc.).
Jellycat Styles & Product Updates
Yes! Jellycat often updates designs or retires older models. If you see a style you love, don’t wait—it may not return! That’s part of what makes them so collectible.
Each Jellycat plush is handmade and unique—so slight variations in stitching, facial expression, or fluffiness are totally normal and part of their charm. Rest assured: all our photos represent the real product.
Unboxing & Storage Tips
Yes. To reduce packaging waste and shipping costs, plushies may be gently compressed. Just give them a light shake, fluff by hand, and let them rest at room temperature—within hours, they’ll bounce back to their full cuteness!
Keep them in a cool, dry place, ideally in breathable fabric bags or boxes. Avoid plastic storage in humid areas to prevent any moisture buildup.
Order Notifications & Emails
Yes. You’ll get an email confirmation when your order is placed, and another with a tracking link once it ships. If you don’t receive emails, check your spam or promotions folder—or contact us to verify the email on file.
Yes, just contact us with your name and order number, and we’ll update your email manually in our system so you don’t miss important info.
Plush Care & Safety Extras
Yes! From time to time we stock Jellycat board books and gift bundles that pair perfectly with plush characters. Keep an eye on our “New In” section or reach out if you’re looking for a specific bundle.
While Jellycat recommends surface washing only, some customers do gentle hand washes or place the plush in a pillowcase for a delicate machine cycle. However, we can’t guarantee the toy will retain its original fluff and softness that way. When in doubt, spot clean with mild soap and cold water.
Shipping & Delivery
Most carriers will leave your package in a safe place or with a neighbor if you’re not home. If delivery fails, they typically attempt redelivery or leave instructions to pick up from a local facility.
Our standard shipping does not include scheduled delivery. If you need expedited or specific timing, please contact us—we may be able to arrange special shipping for an extra fee.
Gift Services
Yes, you can! When placing your order, request that the sender information be omitted or replaced with “A Friend” or another name of your choice to keep your identity private.
Not yet, but it’s something we’re planning to launch soon. Stay connected with us for updates on gift cards and other new features.
Returns & Exchanges
Yes, exchanges are possible. Please contact us to initiate an exchange. Additional shipping fees may apply depending on the destination and product size.
Items returned damaged, used, or missing original tags and packaging may not qualify for a full refund. We ask all customers to handle returns with care to maintain product quality for others.