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Get in Touch
Have a question or need assistance? We’d love to hear from you.
What People Are Saying
We love hearing from our happy customers! Read a few of their stories below.
“ Perfect condition!! Love it!! came in the OG duster bag and everything 🙂 ”
Dominique
Your Questions, Answered
Find quick answers to some of the most common questions about our toys, orders, and shipping.
About Our Products
A Flying Wish is an independent shop. We buy our stock outright, in limited numbers, and sell it new with its original tags. We are not affiliated with or authorised by Jellycat or any other brand we carry.
Absolutely! If a Jellycat product you’re searching for isn’t listed on our site, just reach out. We’ll do our best to source it for you or let you know if/when it becomes available.
Shipping & Delivery
Our typical handling time is 3 to 5 business days after you place your order. For large orders of 10 items or more, preparation may take slightly longer, as we may consolidate items from multiple warehouses to ensure everything arrives together.
We use a reliable economy fast shipping service. Delivery usually takes between 7 to 14 business days, depending on your location.
We ship from our USA warehouses. Our business is officially registered in the UK, and we proudly serve customers worldwide.
Yes, we ship internationally! Please note that international customers are responsible for any customs fees or import duties, if applicable.
Returns & Exchanges
Yes. We accept returns within 14 days of delivery.
- If the return is due to our error (e.g., wrong or defective item), we’ll provide a free return label.
- If you changed your mind, you can return the item at your own cost. A full refund will be issued once we receive and inspect the item in its original condition.
All returns should be sent to our U.S. warehouse. Please contact us first at hello@aflyingwish.com so we can guide you through the return process.
Yes, we do! If you’d like to exchange an item, contact us and we’ll be happy to help. Please note that additional shipping fees may apply.
Order Protection & Support
We monitor every shipment closely. While the shipping carrier is responsible after we hand over the package, we stay involved and offer full order protection. If your order is lost, we’ll ensure you’re taken care of—either through a replacement or a refund.
Yes! We provide friendly, fast 7/7 customer support.
You can contact us through:
📧 Email: hello@aflyingwish.com
📞 Phone: +44 7418 348803
💬 Live Chat: Available on our website
🌐 Or visit our Contact Us page for more options.
Ordering & Payment
We accept major credit and debit cards, PayPal, and other secure payment methods depending on your location. All transactions are encrypted and secure.
If your order hasn’t been processed yet, we may be able to modify or cancel it. Please contact us as soon as possible at hello@aflyingwish.com.
About A Flying Wish
We are proudly registered in the United Kingdom and operate internationally. Our fulfillment centers are located in the United States to ensure faster delivery times.
A Flying Wish was founded in 2019 with a passion for bringing joy and comfort through thoughtful, high-quality gifts and plush toys.
Packaging & Gifting
We know how special gifting can be! While we don’t offer full gift-wrapping services at this time, many of our items are beautifully packaged and ready to give. If you’d like to include a personal note, just email us after placing your order—we’ll do our best to include it for you.
No—our packages do not include any pricing information, making them perfect for sending as gifts directly to someone special.
We’re taking steps toward more eco-conscious packaging. Wherever possible, we use recyclable or minimal packaging materials to reduce waste—without compromising the protection of your plushies or gifts.
Yes! We don’t include prices on the packing slip by default, so you’re safe to ship directly to the recipient. You can also leave a sweet message during checkout, and we’ll print it on a card for that personal touch.
Absolutely! If you have a special request—like adding a first name on a card or preparing your item in occasion-specific wrapping—just email us or leave a note at checkout. While we don’t offer engraving or embroidery, we’re always happy to personalize the experience.
Order Tracking & Notifications
Once your order ships, you’ll receive an email with a tracking link so you can monitor the journey of your package in real-time. If you haven’t received your tracking email within a few days, please check your spam folder or contact us.
Sometimes carriers take 1–2 days to update tracking. If there’s no movement for several days or the status seems unusual, please let us know. We’ll immediately contact the shipping carrier on your behalf and follow up with a solution.