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FAQ

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Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hello@aflyingwish.com

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in the US & Europe. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Is aflyingWish a safe/legit place to buy?

Yes – Most purchases are covered by AflyingWish Money Back Guarantee We also only allow secure payment methods that offer strong protection against fraud. See our Rules and Policies page for more information.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Where is your company located?

A. We are an international online store that has a number of warehouses in the following countries: USA, UK ,and Europe. 

Q. Which currency will I be charged in?

A. We process all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Since you can use Paypal for placing an order, all currencies are supported through the usage of Paypal payment.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don’t receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to hello@aflyingwish.com

Unless we are not available in the Online Chat.

(Just leave us an email including the problem you faced and will solve it out as fast as we can)

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, and also Paypal

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers’ information. Emails are strictly for follow-up and to send you newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. For most countries, you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Q. Is my financial information safe?

A. WE NEVER SEE YOUR CREDIT CARD DETAILS. Once you have entered your delivery information you leave our site and are transferred to an On-line Card Processor. We use ‘Paypal’ and ‘Sagepay’ to process your credit card payments. They are two of the largest online card processors in the UK and International markets with huge experience and great track records.

Q. How secure is your site?

AflyingWsih LLC provides a secure site for online transactions. All credit card numbers are encrypted for safe, secure online purchasing. We use Secure Sockets Layer (SSL) technology to protect the security of your online information transmitted to us.

Q. Is stock continually updated?

A. Yes, every effort is made to ensure that all items shown are in stock, we can, however, offer no guarantee of availability (we are sometimes so busy, that keeping on top of over 600 items stretches us just a tad, please be aware we are only human!).

A. The colour of goods may vary slightly from that shown on the website this is due to variations in browser software and monitors. All soft toy sizes shown are taken from the top of the head to the bottom of the foot and are approximate sizes. Product descriptions are for guidance only, just because we love all our Jellycats does not necessarily follow that you will love the same ones.

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